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Information technology

This series includes the titles listed below.

Forthcoming:

• Achieving BS ISO/IEC 20000. Management Decisions and Documentation
  Jenny Dugmore & Shirley Lacy

Available:

• Achieving BS ISO/IEC 20000. Capacity Management
  Jenny Dugmore & Shirley Lacy
• Achieving BS ISO/IEC 20000. Enabling Change
  Jenny Dugmore & Shirley Lacy
• Achieving BS ISO/IEC 20000. Finance for Service Managers
  Jenny Dugmore & Shirley Lacy
• Achieving BS ISO/IEC 20000. Integrated Service Management
  Jenny Dugmore & Shirley Lacy
• Achieving BS ISO/IEC 20000. Keeping the Service Going
  Jenny Dugmore & Shirley Lacy
• Achieving BS ISO/IEC 20000. Making Metrics Work
  Jenny Dugmore & Shirley Lacy
• Achieving BS ISO/IEC 20000. Managing End-To-End Service
  Jenny Dugmore & Shirley Lacy
• Achieving BS ISO/IEC 20000. The Differences Between BS 15000 and ISO/IEC 20000
  Jenny Dugmore & Shirley Lacy
• Achieving BS ISO/IEC 20000. Why People Matter
  Jenny Dugmore & Shirley Lacy